Sales & Service
BTM customer support key elements for world class customer support is our single point accountability from PO acceptance to after-sales support.
- 24/7 Service Hotline
- Dedicated Service & Support Staff Located at Each Regional Operation
- Ability to Expedite Replacement Parts Through In-House Production Systems
- Large Replacement Tooling & Service Parts Inventory – Vertically Integrated Production Systems Enable Expediting of Custom Replacement Parts
- Root Cause Analysis & Extensive Pareto Analysis of all Customer Issues
- Equipment Upgrading & Refurbishment Services
- Remote Equipment Performance Monitoring
- Service Standards, Visits & Service Contract
US & Canada
Business Hours: 7:30 AM - 4:30 PM ET
Sales: +1.810.364.4567
Sales Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Emergency Service 24/7: +1.810.432.8653
Service Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Mexico
Business Hours: 8:00 AM - 4:30 PM CT
Sales: +52.442.341.5601 | +1.720.732.1663
Sales Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Emergency Service 24/7: +1.810.432.8653
Service Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Global Operations
The BTM advantage is a global structure built to support our customers. Involvement in a wide range of industries provides the scale to support multiple operations around the world. Regional customer concentrations and focus drive regional expertise – global sharing drives global expertise & best practices. Customers receive local sales, operational & service support reinforced by BTM global product platform.
BTM products are the global specified solution for a range of global companies. BTM achieves global compliance by leveraging global designs that are adaptable to specific regional & customer requirements (including controls component suppliers). Solution technical lead and execution lead optimized to maximize customer benefit.
Our operations contribute additional technology with innovations to address local customer needs.
After-Sales Support
Need intro
….Global Installation, Training & Service Support
Need photos
Installation Service
BTM offers technical & maintenance support for new and existing production equipment. Our Install team can build and install custom equipment and systems.
Refurbishment Service
Refurbishment is a cost-effective alternative to increase the lifespan of your equipment. Our Refurbish team will inspect, repair and service equipment to ensure optimal restoration and equipment performance.
Standard Product Refurbishment
- Hand-Held
- Bench & Floor Presses
- Work Holding Pin & Power Clamps, Grippers
Equipment Systems Refurbishment
- Onsite Support
- In-House Equipment Refurbish Service
Inspect, Repair & Upgrade Service Benefits
- Warranty for Refurbished Parts & Workmanship
- Increase Reliability – Extend Life of Equipment
- Ensure Equipment Availability
- Cost Effective & Cost Savings
- Eliminate Potential Downtime
- Performance Optimization
- No New Operator Training
- New Innovations & Upgrades
- Help Achieve Sustainability
How to Order Replacement Tooling and Service Parts
Locate your product serial number, job number or tooling part number.
For ordering assistance call +1.810.432.8653 or email This email address is being protected from spambots. You need JavaScript enabled to view it..
For Emergency Service 24/7, please call +1.810.432.8653
